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Frequently Asked Questions

We want you to have the easiest buying experience possible.

But we know you might have a few questions.

Read on for details about purchasing, shipping, returns, and more.

How can I place an order?

To make a purchase, explore our website, choose the products you'd like to buy, and add them to your shopping cart. When you're set to complete your purchase, head to the checkout, where you'll provide your shipping and payment details.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal. You can check more at the Payment methods page.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@nalyra.com

When will you ship my order?

If the item you order is in stock, we will ship it within three business days.

What is your return policy?

We offer a 30-day return policy on all items. To be eligible for a return, items must be unused and in their original packaging, with a receipt or proof of purchase included. Please visit our Returns page for more information on how to initiate a return.

Can I cancel my order?

You have the option to modify or cancel your order within 12 hours. Please contact us at support@cozychicspaces.com

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